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SpryEngage

Aurora Water has a new online portal for customers to manage their water accounts. This portal, called SpryEngage, provides multiple ways to pay your account, access to your water use summaries over time, the ability to monitor and pay multiple accounts, several ways to make donations to Aurora Water Cares, and options to receive communications from Aurora Water.

  • SpryEngage is new default bill payment portal for your Aurora Water account. SpryEngage provides a single platform that consolidate multiple tools. You will need to sign up for a SpryPoint account. It only takes a couple minutes and the page will walk you through process. Click HERE to begin.

  • If you have a Paymentus account, customers can access their payment accounts seamlessly. Your current Paymentus online bill account information, including your payment wallet and other data will transfer over to SpryEngage.

  • Autopayments through Paymentus will transfer over to the new system. You will want to set up a SpryEngage account when you need to update your personal information, such as credit card details.

  • SpryEngage allows for additional capabilities, such as:

    • More intuitive user experience
    • Improved bill layout
    • Aurora Water Cares donations – can set up auto pay donations, one-time donations, and now have a round up option.
    • Submit forms online
    • Update mailing address and phone number
    • Set multi-factor authentication for log in
    • Add, view and manage (improved controls for) multiple accounts with one sign in
    • Contact us – submit an electronic request for contact
    • View and download payment and statement history
    • FAQs
    • View water consumption in graph and select specific time periods to view
    • View water usage summary
    • Receive response emails when submitting forms/contact us

SpryEngage Customer Portal

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