Welcome to theCity of AuroraColorado

WATER BILL FEES TO BE REINSTATED

On Oct. 1, 2021, disconnection and reconnection fees, as well as late fees for overdue water bills, will be reinstated.

For customers who have difficulty paying their water bills due to medical crisis, job loss or other challenges, assistance may be available through Aurora Water Cares. To determine eligibility, call Aurora Water Cares at 1.833.55WATER (1.833.559.2837).

Additional information about fees can be found here.

The Aurora Municipal Center, 15151 E. Alameda Parkway, is closed to the public until further notice to prevent the spread of COVID-19 (Coronavirus).
We have many ways to pay your water. See the information below.

Sewer usage charges are based on “winter quarter average,” which calculates average water consumption from December through February. Your usage varies from year to year, so the average is recalculated each spring. The new sewer charges are reflected on your April bill.

IF YOUR WATER SERVICE HAS BEEN DISCONTINUED AND YOU HAVE MADE A PAYMENT ONLINE OR THROUGH OUR AUTOMATED PHONE SYSTEM: 
Please call 303.739.7388 and provide your authorization number so your service can be restored.

PAY BY MAIL

Mailing address:
Aurora Water
P.O. Box 719117
Denver, CO 80271-9117

Billing Questions
303.739.7388

PAY IN PERSON - SUSPENDED UNTIL FURTHER NOTICE
The Aurora Municipal Center, 15151 E. Alameda Parkway, is closed to the public as part of the city’s effort to help prevent the spread of COVID-19 (Coronavirus).

PAY ONLINE
Click here to make a one-time payment, create an online profile, pay your bill, setup and manage AutoPay, request paperless billing, view account history, and much more.

PAY AT DROPBOX
For your convenience, payments can be dropped off postage free in our secure drop box at the Aurora Municipal Center, 15151 E. Alameda Parkway (east side of the building facing Chambers Road). During the closure, staff is checking the box three times a day for payments. Please do not pay by cash in the dropbox.

PAY BY PHONE
303.739.7388 
Our automated payment system allows customers to access their water account, billing and payment history information over your phone.

Option 1 You can use your phone number on file to make a payment.

Option 2 You can use your water account to make a payment.

Press 0 to speak to a representative.

Este sistema de pago también está disponible en español.

Interested in Budget Billing? It is a program that allows your water payments to be spread out evenly throughout the year. We calculate your utility costs, previous usage and seasonal fluctuations in water consumption to provide a more predictable bill each month. Enrollment for Budget Billing runs from Jan. 1 through April 14 each year.

THIRD-PARTY PAYMENT OPTIONS
Customers can pay their bill using third-party services, including those at area grocery stores like King Soopers, but many of them charge substantial fees. We recommend using Western Union, as their fee is only $1. Ask for Western Union Quick Collect Payment and you should only pay $1.

Want to see how Aurora's average bill compares to neighboring water providers? Click here!