Leak Check/Water Use Assessment

Leak Check

  • If your consumption is unusually higher than normal, it may be due to a leak. We offer a free service called a “leak check” where a water technician checks your meter.

  • This service is free of charge and by appointment only.

  • If there is dial movement and no water is on, there may be a leak.

  • We suggest you have the leak repaired.

Leak Adjustment Credit Policy
If you discovered a leak on your property, you might be eligible for a one-month billing adjustment. In order to qualify for the adjustment, you must meet the following criteria:

  • Your account must be current and in good standing.
       
  • Your consumption must have doubled from the same period last year. 
       
  • You must produce receipts to prove the leak has been repaired.
       
  • Aurora Water reserves the right to inspect the property for leaks and/or repairs. 
       
  • Your request must be made within 90 days of the discovery of the leak.

Only one leak adjustment will be granted within a 12 month period. The amount of adjustment you receive will depend, in part, on the increase in water usage the leak caused. Once that’s been determined, you will be credited for a portion of that overage.

For more information or to request a leak adjustment, contact the billing office at 303.739.7388.

Water Use Assessments
***During the COVID-19 closure, water conservation staff will not be conducting indoor water assessments.*** 

What if we don't find a leak or you still feel your water use is too high? We do free, whole-house water efficiency assessments. Our experts will locate water leaks, pinpoint high-water-use areas and give you the necessary information to maximize the water efficiency of your home. We even have a program for automatic sprinkler systems. Call 303.739.7195 to schedule your assessment.

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