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APD Adds Automated Texts for 911 Calls

Aurora Police Launches New Technology to Enhance Customer Service
Posted on 02/27/2024

(Feb. 27, 2024) – As part of our commitment to transparency and customer service to our community, the Aurora Police Department announced Tuesday, Feb. 27, 2024, the launch of a new technology that will provide certain Aurora911 callers with regular updates about their calls for service and ongoing investigations.

The department recently contracted with SPIDR Tech to better communicate with and serve members of our community. This platform automatically sends customized text messages, emails and mobile-friendly surveys to Aurora911 callers and victims of crimes to keep them informed about the status of their call for service or an ongoing investigation. Messages will be offered in English, Spanish and Amharic, the official language of Ethiopia.

“We remain focused on leveraging technology to enhance operational capabilities and modernize our response,” said Aurora Police Department Interim Chief Heather Morris. “Our goal is to improve our communication to the people we serve about their calls for service, cases and provide information about additional resources available.”

The patrol platform is automatically generated by the department’s Computer-Aided Dispatch system and will be utilized for 64 identified call types. Depending on the call type, residents could receive a customized message with additional information and resources.

Upon the conclusion of the call or ongoing investigation, residents can expect to receive a link to a brief, mobile-friendly survey where they will have the opportunity to provide feedback about their experiences with Aurora911 dispatchers and officers.

Click the links for more information about SPIDR Tech and the Aurora Police Department.

Interested in joining our ranks? Learn more about what we have to offer at

Joe Moylan
Public Information Officer

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