google-site-verification: googlee16c7726ecc34510.html

Billing and Rates

In observance Independence Day, city of Aurora offices will be closed on Friday, July 4. All online and pay-by-phone options are available. For water and wastewater emergencies, call 303.326.8385.

IF YOUR WATER SERVICE HAS BEEN DISCONTINUED AND YOU HAVE MADE A PAYMENT ONLINE OR THROUGH OUR AUTOMATED PHONE SYSTEM: 
Please call 303.739.7388 or log into your online profile and complete a Reconnect Request.

Billing Questions
303.739.7388
We accept most major credit and debit cards.

Beginning June 9, bill payments for non-residential accounts (commercial, hydrant, irrigation and multifamily accounts) using a credit card, will include a $7.95 fee per each $500 payment increment will be charged.
The payment limit will still be $25,000.

ACH and e-Check options will continue to be at no cost. 

Payment options

Payment options FAQs

Sewer usage charges are based on “winter quarter average,” which calculates average water consumption from December through February. Your usage varies from year to year, so the average is recalculated each spring. The new sewer charges are reflected on your April bill. For additional information, click on the button below. 

Document Accessibility

Please know that while the city is working to make all information accessible, some information such as Excel files, plat maps, site plans for development projects, architectural plans, scanned handwritten documents and other highly visual materials provided by third parties outside of the city may not be accessible. If someone needs this material in an alternative format to fully access the information, please contact us at our webform or email us at [email protected] and let us know how best to assist you.

Contact Us

Customer Service & Emergencies

 

During Business Hours (7:30 a.m. – 5 p.m., M-F, non-Holiday)
Customer Service, Emergencies and Water Reconnects

  • 303.739.7388

Pay-by-Phone and online options available 24 hours

 

After Business Hours (5 p.m. – 7 a.m., M-F, Weekends/Holidays)
Customer Service, Emergencies and Water Reconnects

  • 303.739.6772

 

Aurora Water Cares

For customers who have difficulty paying their water bills due to medical crisis, job loss or other challenges, assistance may be available through Aurora Water Cares. To determine eligibility, call Aurora Water Cares at 1.833.55WATER (1.833.559.2837).

Accreditations

City of Aurora | All Rights Reserved | Powered by CivicLive | © 2025 Civiclive.