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Know Your Flow

Water Use Bar ChartThe Know Your Flow program will help you save money and use water more efficiently.

By enrolling, you will receive a detailed monthly email, which will include a graph similar to the one shown, summarizing how much water you use. These reports will allow you to evaluate your water use and the recommended water use customized for your property. This report is similar to what you currently receive from Xcel Energy.

From April to October, you will also receive weekly emails with the recommended water times for your sprinkler system. This information will help you make household changes to conserve water, which could mean more money in your pocket. 
Know Your Flow logo
Currently, the program is only available to customers who live in single-family detached homes. Space is limited, so sign up now and complete the five-minute survey. Your responses are confidential, and your contact information will be used only for Know Your Flow communication. 

Click here to participate in the Know Your Flow program.

If you'd like more technical information about the program, visit the Know Your Flow details page or the FAQs below. 

For questions, contact
Aurora Water Conservation at 303.739.7195.

How does it work?

Aurora Water Conservation estimates what your property's efficient water use could be for a given billing cycle if you are using water efficiently. This efficient use is referred to as the Recommended Water Use (RWU). This estimate is based on the following:

1. Number of people in a household. This value is provided by participants. If no value is provided, the rounded median number of Aurora residents per household (three) is used.

2. Weather. This data is acquired from local weather stations.

3. Square footage of landscaped areas on the property. This value is calculated using aerial imagery and our Geographic Information System (GIS).

How is the Recommended Water Use (RWU) calculated?

Visit to view calculation details. If you still have questions, give Water Conservation a call at 303.739.7195.

Why can I only see my actual water use in 1,000 gallon increments?

1,000 gallons, also referred to as Kgals, is the unit of measurement our current metering system reads in. This is what you see on your bill. The usage is rounded up or down accordingly.

Why does my Actual Use show a dash (-)?

The dash indicates that your Actual Use was not available for the month of interest (e.g. you recently moved into your home).

Why does my RWU show a dash (-) or a “0”?

We could not generate a RWU as a result of one of the following conditions:

• Based on your survey responses, you indicated there are no people living in the home during the month of interest. If this is the case, we assumed no water use for that month. If you still have water use occurring without anyone living there and do not know what could be using water, we recommend getting an indoor water assessment to investigate potential leaks. Call at 303.739.7195 to set-up an indoor water assessment.

• Your Actual Use was not available (e.g. you recently moved into your home) and as a result, there was no water use attributed to you. For that reason, we did not generate a RWU or compare actual water use to a RWU.

What do I do if my “Number of People” value is incorrect?

You may contact Aurora Water Conservation by calling 303.739.7195 or emailing water conservation to change the number of residents in your household. An accurate number of residents results in a more accurate indoor RWU.

How did you get 41 gallons per person per day for the indoor RWU calculations?

1,250 gallons per person per month is considered efficient indoor use in Aurora, Colorado. By extrapolating this to a year and dividing by 365, we arrived at 41 gallons per person per day. This number is then used in conjunction with the length of the billing cycle to recommend a more accurate usage value.

What do I do if my landscape square footage is incorrect?

You may contact Aurora Water Conservation by calling 303.739.7195 or emailing water conservation to request an alteration to your property square footage. Accurate landscape values result in a more accurate outdoor RWU.

Why is there a dash (-) through my square footage estimates?

We have not generated square footage estimates as a result of one of the following conditions:

  • We do not have aerial imagery for your property.

  • Your property was very newly developed.

  • We are in the process of resolving technical issues.

If you see a dash through your square footage estimates, it is possible that we will be in touch to set-up a landscape assessment.

What counts as cool season turf?

Cool season turf is any type of grass that thrives during cooler, wetter periods of the year. They require more water to withstand prolonged hot and dry weather. Typical examples of this grass are Kentucky bluegrass, perennial ryegrass, tall fescue and fine fescue.

What types of plants count as water-wise vegetation?

Anything that is not a cool season turf will be considered a water-wise vegetation area. Examples include: bushes, perennial flowerbeds, native or warm season grasses, water-wise landscaping, ornamental grasses, trees that are not growing in turf areas, annuals, vegetable gardens, ground covers, etc.

What type of vegetation are annuals/vegetable gardens considered?

We consider these water-wise vegetation. Though they may need regular watering, they do not cover the ground as completely as turf and require less water per square foot as a result.

What if I think my actual water use is much higher than expected?

Visit Aurora Water's conservation web page for tips on saving water. If you suspect a water leak, call us at 303.739.7195.

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