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Victim Services & Rights

Victim Services Unit Mission Statement

To provide quality, timely and effective crisis intervention and referrals to identified victims of crime and traumatic events in the city of Aurora.

The Aurora Police Department does not will not enforce, investigate, or detain individuals based on their immigration status. Our policy is not based on politics or personal philosophy. It is based on public safety. It is our goal to ensure that all individuals within Aurora feel safe in reporting emergencies and working closely with the APD to ensure our city remains a safe place for all. The city’s responsibility is to provide services to all residents, enforce local laws and build strong community partnerships.

Find Information On

Contact an Advocate

Lisa Battan, Supervisor
[email protected]

Areli Villanueva, Victim Advocate Technician
Bilingual - Spanish
[email protected]

Carolyn Kragh, Advocate
[email protected]

Kate Robinson, Advocate
[email protected]

Melanie Groves, Advocate
[email protected]

Rebekah Rusk, Advocate
[email protected]

Monica Jackson, Advocate
[email protected]

After Hours

A victim’s advocate is available 24 hours a day, 7 days a week. To contact the on-call advocate, contact the Aurora Police Department non-emergency dispatch center at 303.627.3100.

To leave a message in the general voicemail box, please call 303.739.6087. This mail box is checked Monday through Friday, 8 a.m. to 5 p.m.

Victim Services Unit – Volunteer Program

The mission of the Aurora Police Department Victim Services Unit is to provide timely, effective crisis intervention and appropriate referrals to victims of crime and traumatic events within the city of Aurora. 

Our volunteers may respond to cases involving:

  • Child abuse
  • Domestic violence
  • Sexual assault
  • Homicide
  • Child death
  • Suicide
  • Traffic fatalities
  • Natural death
  • Other traumatic incidents, as requested

Volunteer Qualifications:

  • At least 21 years of age
  • Live within the Aurora response area
  • Have a reliable vehicle and good driving record
  • Submit to a background check and polygraph test
  • Have a cellphone
  • Able to commit to two 12-hour on-call shifts a month
    • 6 a.m.-6 p.m., or 6 p.m.-6 a.m.; dates of your choice
  • Commit to two years of service
  • Attend mandatory monthly meetings
    • Second Wednesday of each month, 6:30-8:30 p.m.
  • Attend 45 hours of initial training

Application Process:

  • Complete the VSU Volunteer Application Form (applications are accepted year-round).
  • If accepted, you will be invited to interview for acceptance into training. Basic Academy Trainings will be held annually.
  • A 45-hour mandatory training will be held on Tuesday, Wednesday and Thursday evening, 6-9 p.m., and three consecutive Saturdays, 8 a.m.-3 p.m.
  • Have any questions about upcoming classes or the application process? Please email the Victim Services Unit Supervisor Lisa Battan at [email protected].

U-Visa Information

If you'd like additional information about the certification process for U-Visas, or to submit a request, please send an email to [email protected]

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