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Emergency Fire Line Shut Off Information

All pipeline downstream of a fire sprinkler valve (usually in the street) that is connected to the city’s water main is the responsibility of the property owner to maintain and repair.

When a problem with the pipeline is detected, staff in Aurora Water’s Transmission and Distribution Division (T&D) isolate the sprinkler valve and mark the system out of service using the city’s Geographical Information System (GIS) platform, which provides immediate notification to pertinent Aurora personnel, including the fire department. T & D also advises the property owner of the problem through personal communication and/or a door hanger notification. Then, it is up to the property owner to pursue repairs.

You may be required by the fire department and/or your insurance carrier to implement a 24-hour Fire Watch to protect your property while your system is out of service.

A fire department representative may be in touch with you to discuss Fire Watch. You also should contact your insurance company to determine any Fire Watch specifications outlined in your property or business insurance policy.

Repair Process

Fire suppression systems are strictly regulated by the Colorado Division of Fire Prevention and Control (CDFPC).

Step 1: Find a “Fire Suppression System Contractor – Underground” who is registered through CDFPC to repair your fire sprinkler water line.

Colorado qualified Fire Suppression System Contractors

Step 2: The contractor requires a work order before beginning repairs. Aurora Water will coordinate with the Building Division and the licensed contractor to be out there on the scheduled date and time of your inspection.

Aurora Water Operations Service Center - 303.326.8645
Hours: Weekdays 7:00 a.m. to 3:30 p.m.

Step 3: Once the repairs have been made, the work must be inspected and tested before service can be restored. This work is performed by Contractor Service staff after approval by Inspections. Contractor Service will operate the valve to turn the fire line off or on. The valve should not be touched by you or the contractor. To schedule testing, super flush, and valve operations, please contact the Operations Service Center at 303.326.8645.

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