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Water Billing Information and Fees


For customers who have difficulty paying their water bills due to medical crisis, job loss or other challenges, assistance may be available through Aurora Water Cares.

General Information

  • Bills are generated monthly.

  • Amounts are due 20 days after the date of the bill.

  • Due dates cannot be customized.

  • Five days past the due date is considered past due and a 5% late charge will be assessed on the full past due amount.

  • Paperless billing is an option for customers.

  • Valuable information and updates are on your bill, be sure to read carefully.

  • View your bill online.

  • Only authorized persons added to the account by the primary account holder can make inquiries on an account.

Delinquent Shut Off

  • Occur when your account balance is 40 days past due.

  • Fees are incurred (see below).

Turn on After Delinquent Shut Off

  • Once the full past due balance is paid, contact the billing department in person or by phone at 303.739.7388 or log into your online profile and complete a Reconnect Request. Your water will be turned on by the end of the day. 

  • Fees are incurred (see below).

Fees & Charges

New Customer Account Turn On Request


Customer Requests Shut Off (not repair related)


Customer Requests Turn On


Delinquent Shut Off


Turn On After Delinquent Shut Off


Vacation Shut Off


Turn On After Vacation Shut Off


Returned Check Fee (non-sufficient funds, closed or frozen account)


Late Fee

5% of past due amount
(Five days after due date)

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