Victim Services & Rights

Victim Services Unit Mission Statement

To provide quality, timely and effective crisis intervention and referrals to identified victims of crime and traumatic events in the city of Aurora.

Find Information On


Contact an Advocate

Carole O’Shea, Supervisor
303.739.6086
coshea@auroragov.org

Anne Doerr, Advocate
303.739.6084
adoerr@auroragov.org

Areli Villanueva, Advocate
Bilingual - Spanish
303.739.6157
avillanu@auroragov.org

Lisa Battan, Advocate
303.739.6105
lbattan@auroragov.org

Carolyn Kragh, Advocate
303.739.6009
ckragh@auroragov.org

Kate Robinson, Advocate
303.739.6128
krobinso@auroragov.org

Melanie Groves, Advocate
303.739.6098
mgroves@auroragov.org

Adela Garcia, Notification Assistant
Bilingual - Spanish
303.739.6398
agarcia@auroragov.org

After Hours

A victim’s advocate is available 24 hours a day, 7 days a week. To contact the on-call advocate, contact the Aurora Police Department non-emergency dispatch center at 303.627.3100.

To leave a message in the general voicemail box, please call 303.739.6087. This mail box is checked Monday through Friday, 8 a.m. to 5 p.m.


Victim Services Unit – Volunteer Program

The mission of the Aurora Police Department Victim Services Unit is to provide timely, effective crisis intervention and appropriate referrals to victims of crime and traumatic events within the city of Aurora. 

Our volunteers may respond to cases involving:

  • Child abuse
  • Domestic violence
  • Sexual assault
  • Homicide
  • Child death
  • Suicide
  • Traffic ratalities
  • Natural death
  • Other traumatic incidents, as requested

Volunteer Qualifications:

  • At least 21 years of age
  • Live within the Aurora response area
  • Have a reliable vehicle and good driving record
  • Submit to a background check and polygraph test
  • Have a cellphone
  • Able to commit to two 12-hour on-call shifts a month
    • 6 a.m.-6 p.m., or 6 p.m.-6 a.m.; dates of your choice
  • Commit to two years of service
  • Attend mandatory monthly meetings
    • Second Wednesday of each month, 6:30-8:30 p.m.
  • Attend 45 hours of initial training

Application Process:

  • Contact Victim Services Unit – 303.739.6086
  • Complete the VSU Volunteer Application Form (applications are accepted year-round)
  • You will be invited to interview for acceptance into training. Basic Academy Training will be held annually.
  • A 45-hour mandatory training will be held on Tuesday, Wednesday and Thursday evening, 6-9 p.m., and three consecutive Saturdays, 8 a.m.-3 p.m.
  • For information about dates of upcoming classes, please call 303.739.6086

City of Aurora | All Rights Reserved | Powered by CivicLive | © 2020 Intrado Corporation.