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Aurora Water Ranked #1 Midsize Water Utility in the West

Aurora Water Ranked #1 Among Midsize Water Utilities in the West
Posted on 05/05/2021
Aurora Water, which provides water, sewer and storm drain services to over 388,000 customers, received the highest ranking  in the west midsize segment of the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction Study of customers’ satisfaction nationally among water customers in the US.
J.D. Power is the global leader in consumer insights, advisory services and data and analytics . The ranking was based on the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction Study, which measures customer satisfaction with water utilities in eight geographic regions.

The study, now in its sixth year, measures satisfaction among residential customers of 90 water utilities. Overall satisfaction is measured by examining 32 attributes in six key factors. Listed in order of importance, these factors include: quality and reliability; price; ; conservation; billing and payment; communications; and customer service. Aurora Water scored  highest in quality and reliability, price , and conservation.

“We are honored that our customers feel this way about the services Aurora Water provides,” stated Marshall Brown, General Manager for Aurora Water. “Our employees embrace customer service as one of our core values, and this ranking is a testament to our collective commitment in providing the best water, sewer, and stormwater service possible to our customers.”

Long recognized for its innovation and leadership in the arid west, Aurora Water was also the recipient of the Sustainable Water Utility Management Award from the Association of Municipal Water Utilities (AMWA) in 2019, the U.S. Water Prize in 2017, and the AMWA Platinum Award for Exceptional Utility Performance and the Excellence in Management Platinum Award from the National Association of Clean Water Agencies in 2015. Aurora has also won multiple competitions for its great tasting water and is the only utility in the nation to have three water purification facilities with the Partnership for Safe Water's Phase IV "Excellence in Water Treatment" distinction. Eighteen treatment facilities in the nation are at the Phase IV level.

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