23911 E. Arapahoe Road
Aurora, CO 80016
Non-Emergency Phone: 303.627.3100
Diane Culverhouse, Manager
The Aurora Public Safety Communications Department was created in 2004 by combining the communications sections of the Aurora Fire Department and the Aurora Police Department. The center is located in the Tallyn’s Reach Municipal Center at 23911 E. Arapahoe Road.
The Public Safety Communications Department is a consolidated dispatch center with a staff of one manager, one administrative specialist, one senior supervisor, one training supervisor, six supervisors, and 71 Telecommunicators. The center provides direct dispatch service for the Aurora Police Department and the Aurora Fire Department.
The Public Safety Communications Department’s training program is a progressive training program developed to qualify the department’s staff in all aspects of public safety dispatching. Once a Telecommunicator has completed their career progression training they are fully qualified as a call-taker, services channel operator, fire dispatcher and police dispatcher.
The center operates 24 hours a day, seven days per week. In 2014, the center's staff handled more than 420,000 telephone calls, over 224,000 police calls for service and 28,300 fire calls for service.