How to Use Contact-Free Curbside Pickup

Step 1: Select Books and Materials

• Place an item on hold online: Browse the online catalog, locate the desired item(s), and use the Place Hold button to place a hold. Please choose the branch where you intend to pick up your materials as the pickup location.

• If you are unsure of how to place an item on hold, a library staff is happy to place these holds for you. Please call during the hours below:

Step 2: We'll Contact You! 

• Thank you for your patience while we fulfill patron holds.  Our wait may be longer than usual due to high demand. As soon as your items are ready for pickup, you will receive a call from one of our staff members.

Step 3: Pick Up Your Materials

• As this is a contact-free process, do not exit your vehicle until you have been instructed to do so.
• When you arrive at the library, please park and call the number posted on the sign. Have your library card number ready.
• Library staff will place your items on a table near the front of the building.  Once the staff member has re-entered the library, you may exit your vehicle and pick up your items.

Step 4: Enjoy Your Materials!

• Your checkout receipt will list each item checked out, and its due date.
• Return your items to the bookdrop at any Aurora Public Library location. 
• All returned items will be quarantined for up to four days and may remain on your account.

Items in quarantine will not be considered overdue and fines will not be charged during the quarantine period.

Curbside Pickup FAQs

What locations are hosting curbside pickup? 
When can I pick up my holds?
How do I pick up my holds?
How many items can I check out at a time?
How long can I borrow these items?
Can I return items at the curbside service table?
You're quarantining library materials?
Will items in quarantine go overdue or be fined?
Do I need my library card?
What if I don't have a library card?
What if I don't have a car?
What if I don't have a cell phone?
May I speak to a library staff member?

What locations are hosting curbside pickup?

When can I pick up my holds?
Please wait to be contacted by a staff member before you come and pick up your items. We will be calling patrons in order of holds placed. Due to an increase in demand, this make take longer than usual. 

How many items can I check out at a time:
You can have up to 60 items checked out on your library card at a time. You are limited to 30 DVDs at a time. 

How long can I borrow these items?
Books, Audio Books and CDs can be checked out for 3 weeks.  DVDs are checked out for 1 week.

Can I return items at the curbside service table?

Please return ALL items in the book returns, and do not leave on the curbside service table. All returned items are quarantined for up to 4 days; please help us keep our staff and community safe.   

You're quarantining library materials?
For the safety of our staff and community, all items returned to the library are being quarantined up to 4 days before they are checked in by staff, and available for the public to check out.

Will items in quarantine go overdue or be fined?
Items returned will not be considered overdue, nor will they collect fines during the quarantine period.  Should you have any concerns with your account, please call 303.739.6630.

Do I need my library card?

Yes, to pick up items you will need your library card number. If you do not know your library card number, we are happy to get you a temporary card that will allow you access to all of our virtual materials. Please email aplreference@auroragov.org with any requests.

What if I don’t have a card?

Visit our Virtual Library Card page to get a card that will give you access to our digital collection of books, audiobooks, movies, music, and more!

What if I don't have a car?
When you get to the library, call the number on our poster, and stand at least 6' away from the drop-off station. Once the staff member re-enters the library after dropping off your books, you can retrieve the items from the table.

What if I don't have a cell phone?
When staff calls to let you know that your items are ready for pickup, make sure you tell them the specific time and date you'd like to come, and the make and color of your car.  We'll keep an eye out for your arrival!

May I speak to a library staff member?

If you need to speak with a library staff member, you can email us at APLReference@auroragov.org or call during the hours below: