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Paymentus Instructions

Please note that the Aurora Municipal Center is closed to the public until further notice as part of the city’s effort to help prevent the spread of COVID-19 (Coronavirus).

All Aurora Water customers using online payment options must register with Paymentus.

If you need assistance setting up your Paymentus online account, please call Water Billing at 303.739.7388.

During the closure, Water Billing is available by phone from 7:30 a.m. to 5 p.m. 


Enrolling in Paymentus will ensure that customers have quick and easy access to their Aurora Water accounts through the new customer portal. Registering is easy and only takes a few minutes (registration not required for one-time payments). This system allows customers to make one-time payments, enroll in AutoPay, view e-bills, set up email payment reminders, and easily manage multiple accounts. New features still to come include the ability to download PDF versions of past bills.

Below are screenshots and step-by-step instructions to help customers enroll in Paymentus.

Please note that these instructions are informational only and do not link or interact with the Paymentus online portal.

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