Welcome to Aurora, Colorado

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Bill Payment Options
Questions about this Topic?

Sewer usage charges are based on “winter quarter average,” which calculates average water consumption from December through February. Your usage varies from year to year, so the average is recalculated each spring. The new sewer charges are reflected on your April bill.

Payment mailing address:
Aurora Water 
P.O. Box 31629
Aurora, CO 80041

Billing Questions?

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2014 Water Rates

Online payment - Click2Gov

View and pay your bill online at any time with this option. Any Aurora Water customer can view current and past bills online. Just verify your service address and account number. Your PIN is your ticket to view your bill any time without obligation to use any of our other services. Customers can also make a one-time payment via credit card (VISA, MasterCard, Discover and American Express) with no commitment or obligation to continue using the service.

Current User or New User?
Click here. New users will then use the Create Account button on the left hand side. New users can also call 303-739-7388 between 8 a.m. and 5 p.m. Monday through Friday for further assistance.

Landlords/Property Managers - Water Billing Online offers a third party notification option. This allows you to monitor the water usage and water bills for your rental properties. Call the billing office at 303-739-7388 to set up this service.

If your service has been discontinued, and you make a payment online, please call
303-739-7388 between 8 a.m. and 5 p.m. and provide your authorization number so your account can be updated.

Pay By Phone - 303-739-7388
Our automated payment system allows customers to access their water account, billing and payment history information over your phone. Payments must be made with VISA, MasterCard, Discover and American Express. Customers can also access their account status, payment history, last billing reports, current balance owed, last billing amount, last billing date and last payment amount. Customers with a fax can request that information be faxed to them. Customers have the option to press "0" to speak to a customer service representative 8 a.m. to 5 p.m. weekdays. You simply need your account number from the top left corner of your bill. Credit card payments are authorized immediately. This payment system is also available in Spanish. Este sistema de pago también está disponible en español
Aurora easyPay Automatic Payment
Aurora easyPay is a free, convenient way to have your monthly payment automatically withdrawn from your bank account on the day it is due. You’ll save yourself the trouble of remembering to write a check each month and the postage to mail it. You will still receive your bill each month with time to review it before the payment is deducted from your account. To enroll in Aurora easyPay we’ll need you to fill out a form and send it to us along with a canceled check. You can use the
PDF form or call 303-739-7388 and we’ll send you one.

Pay in Person
Visit Aurora Water Billing at the Aurora Municipal Center, 1st floor, 15151 E. Alameda Parkway, Aurora, CO (on the corner of Chambers Blvd. and Alameda Ave.) If you prefer to pay your bill in person, you can find us on the first floor of the Aurora Municipal Center, 15151 E. Alameda Parkway in Aurora. We’re open Monday through Friday from 8 a.m. to 5 p.m. We accept cash, checks, money orders, VISA, MasterCard, Discover and American Express.

Payment Drop Box locations
Drop your payment off and save on postage. For your convenience, payments can be dropped off postage free in secure drop boxes at the following Aurora Fire Stations:
  • 9801 E. 16th Avenue
  • 12600 Hoffman Boulevard
  • 3172 Peoria Street
  • 1110 S. Quentin Street
  • 1339 Airport Boulevard
  • 15585 E. Hampden Circle
  • 2290 S. Blackhawk Street
  • 250 S. Chambers Road – Box being removed 5/22/14. Please use the drop box at the Aurora Municipal Center (across the street)
  • 17200 E. Mexico Avenue
  • 3951 S. Reservoir Road
  • 2291 S. Joliet Street
  • 23911 E. Arapahoe Road
  • Aurora Municipal Center, 15151 E. Alameda Parkway (east side of the building facing Chambers Road).

Budget Billing
Aurora Water’s Budget Billing offers customers the ability to spread utility costs evenly throughout the year. We take into account your utility costs, historical usage and seasonal fluctuations in water use to provide a more predictable bill each month. How does Budget Billing work? We will use your previous 12 months of consumption history to determine your monthly payment. Once the amount is determined, you then pay only your budgeted amount every month by the due date. You will still receive a monthly bill so you can monitor your consumption, actual charges, and actual balance.

Since Budget Billing amounts are based on estimates of your anticipated water use, in September of each year, your account will be settled. You then pay any outstanding balances and any credits will roll over to the next month’s bill. You may cancel Budget Billing at any time. Once canceled, your account will be settled and any overages or underpayments will appear on your next bill.

To remain on Budget Billing, you must pay at least your Budget Billing amount every month. Failure to do so may result in your removal from the program. An excellent way to ensure that your bill is paid each month is to sign up for Aurora easyPay. Your account must be good standing to qualify. Tenants/renters must obtain owner/landlord approval prior to applying.

How is Your Bill Calculated?
Would you like more information about your water bill, such as how it calculated, how rates are determined and what does your bill pay for?
City of Aurora Colorado -- 15151 E. Alameda Pkwy -- Aurora, CO 80012            Access Aurora: 303-739-7000