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911 Communications
Questions about this Topic?

help is on the way flyer
Help Is On The Way Flyer
An emergency is any situation that requires immediate assistance from law enforcement, the fire department or an ambulance. If you are ever in doubt as to whether a situation is an emergency, you should call 9-1-1. It is better to be safe and let the 9-1-1 dispatcher determine if you need emergency assistance.

In an Emergency Situation - Police, Medical or Fire - Call 9-1-1 First

If it is not an emergency, please direct all other questions, comments, or requests to:

Access Aurora Customer Service
Monday through Friday, 8 a.m. to 5 p.m.

Weekends and After Hours
The non-emergency number for the Aurora Emergency Communications Center is 303-627-3100.

9-1-1 Recording Requests

All requests must be made in writing and we do not require a subpoena. Recording requests require a minimum of one week, after receipt, to process.
  • A fee of $58.88 must be submitted with the written request.
  • If the request takes longer than one hour an additional fee of $39.25 per hour will be charged.
  • If the request is for “Discovery” (an exhaustive search for all possible phone calls and/or radio traffic), each additional hour will be billed at a higher rate of $45.00 per hour. “Discovery” requests must be prearranged by phone prior to submitting the request form.
  • All checks should be made to the City of Aurora (we do not accept cash).
  • The city does not provide typed transcripts.
If you have additional questions, contact Sheila Cox at sacox@auroragov.org or 303-627-3143.

Downloadable Recording Request Form

City of Aurora Colorado -- 15151 E. Alameda Pkwy -- Aurora, CO 80012            Access Aurora: 303-739-7000