Neighborhood Support A Division of the Neighborhood Services Department Ron Moore, Manager 15151 E. Alameda Parkway, Fourth Floor – Aurora, CO 80012 303-739-7280 – 303-739-7191 (fax) - access@auroragov.org
Our History: The Neighborhood Support Division was established in 1988 as a division under the Neighborhood Services Department to enforce City codes. At that time, during a restructuring process, the Neighborhood Liaison Program joined forces with Code Enforcement in an effort to enhance communication with citizens and the City. Together, Code Enforcement Officers and Neighborhood Liaisons work together to be a pro-active link between the City and residents by fostering a spirit of self-reliance and promoting a positive physical image in Aurora’s neighborhoods.
Neighborhood Support provides Enforcement, Programs & Services to the Community in the following ways:

What happens if you are served with a NOTICE OF VIOLATION?	The Neighborhood Support Division is staffed with 20 Code Enforcement Officers that are each assigned a designated area of the city. Code Enforcement Officers enforce zoning and housing codes as well as regulations for businesses on a proactive and complaint basis. If you would like a code matter addressed, please contact Access Aurora 303-739-7000 access@auroragov.org

	Zoning Code Enforcement City Codes relating to zoning and community maintenance are a means of ensuring that the community’s land uses are compatibly located and used for the health, safety and general welfare of the community. The City of Aurora has a commitment to provide safe and sanitary living conditions for all it’s residents. It takes a cooperative effort of investors, owners, tenants and the city to achieve a successful property maintenance program. Please contact the Neighborhood Support Division for further information.
	Sign Code Enforcement The City of Aurora is committed to enhancing the appearance and economic value of Aurora’s visual environment. The sign code provides regulations regarding the number, type, placement and the amount of signage available to each business.

Would you like to know more about Aurora’s Codes & Ordinances? Aurora Municipal Code Books are available for viewing at any Aurora Public Library or on the Web at www.municode.com

Site Plan Inspections	On a complaint and proactive basis, Code Enforcement Officers inspect site plans of commercial and residential developments to ensure the sites comply with the plans, which were approved by the Planning Commission and the City Council. Do you have a site plan? Find out here. City of Aurora Planning Department
Business Regulations	The City Municipal Code provides standards to safeguard life, health, property and public welfare. We would like to inform you about some of the more common codes that business owners must comply with. Please contact us for further information.
Business Use	Businesses must obtain a business license to operate in the City of Aurora. If a business owner would like to add another service, the business must obtain a new license. Business Licenses may be obtained through the City’s Tax & Licensing Division.
If you would like a code matter addressed, please contact Access Aurora 303-739-7000 access@auroragov.org
Neighborhood Liaison Program	Whether it’s a desire to create a more attractive neighborhood entrance or concern about new development in the area, every community in Aurora has a wide variety of issues and activities that are important to its residents. Aurora’s neighborhood Liaisons work to respond to these neighborhood concerns and create a solid working relationships between the city and its residents. The City of Aurora’s Neighborhood Support Division operates the Neighborhood Liaison Program. Designed to provide neighborhoods with a link to their municipal government, Neighborhood Liaisons provide neighborhood associations with organizational and project assistance, award mini-grants and micro-grants for physical improvement projects and host the informational Neighbor to Neighbor Roundtables for residents on a bi-monthly basis. The Neighborhood Fence Replacement Program was established and is overseen by the Neighborhood Liaisons as well as the Block Party Program. For more information or to contact your Neighborhood Liaison, click here.
Mediation Services	Mediation is a service provided free of charge on a referral basis by the City of Aurora.   Mediation is a communication and problem solving process used to assist people in conflict to resolve their differences. Mediation sessions are guided by a neutral third party called a mediator. The mediator has no authority to judge a dispute or impose a settlement. His or her sole objective is to help the parties reach their own settlement by talking to one another about their issues and about the different ways they could work together to resolve them.   What happens in mediation?   Generally, the process of mediation includes the following steps:   A pre-mediation meeting is often scheduled between the mediator and each party individually so that the mediator can learn about the dispute from varying perspectives. These one-on-one meetings can be helpful to the mediator in planning the actual mediation. A mediation session is scheduled where the parties get together to discuss their situation with the mediator. A positive, productive atmosphere is established by the mediator, who will review the purpose and process of mediation and offer certain discussion guidelines that will be followed during the mediation. Each party will have the opportunity to describe the situation as they personally see it. There will be a time for questions and clarification. Issues that must be resolved will be identified from the discussion. The parties will generate a number of possible solutions that could address their issues and select those that seem to most favorably meet the needs of everyone involved. Steps to carry out the solutions will be identified along with appropriate time frames in which any action should occur. The mediator will create a written “Mediation Agreement” that outlines all agreed upon action. The parties will sign the agreement and leave the mediation with the understanding that they will abide by the terms of the agreement. In some situations, the mediator will establish a monitoring and evaluation period in which the disputants will schedule additional meetings with the mediator to assess the progress of compliance efforts related to the Mediation Agreement. In cases where a summons has been issued, the Mediation Agreement may be presented to the court for its approval and confirmation. This could result in a dismissal of the charges or a deferment in prosecution or judgment. Why Use Mediation to resolve conflict? There are many environments where it is important for people to maintain a sense of “respectful cooperation” such as in a neighborhood or small community. Such cooperation allows people to talk about the problems that arise between them in an easier, more comfortable fashion. In fact, studies have shown that there are fewer problems where people have learned to respectfully communicate about what is important to them. Many times it is not easy for people to approach someone who is causing them problems. Consequently, they may call on an outside “authority” such as the police end up in court where a judge or jury decides who id right and who is wrong, and how much someone should pay as a result. The police, the courts, and many people who have had their “day in court” are discovering, however, that this approach seldom solves things over in the long run. In fact, it sometimes makes a problem worse by alienating the people involved and destroying all chances for them to establish the cooperation necessary to reach a lasting agreement. This is why the City of Aurora encourages people to try mediation to resolve their disputes before using the more formal and adversarial approaches associated with the courts. Is mediation successful? Because mediation allows people in conflict to create their own solutions to a problem, they are more likely to comply with those solutions over time. Consequently, mediation is successful at bringing about lasting, long-term results to 80 percent of the cases that are mediated. What type of conflicts can mediation help to resolve? Mediation can help people work out just about any type of problem ranging from neighborhood situations (i.e., barking dogs, stereo noise, parking issues, etc.) to disputes that are caused by reasons more personal in nature. The important thing is that the people involved have some desire to solve the problem and are willing to participate in good faith in the mediation process. What if mediation does not work? If people do not succeed at resolving their dispute through mediation, they can still choose to pursue the court system to address their problem(s). The can do so, however, knowing they first tried every cooperative measure to address their situation. If you are interested in pursuing mediation as an option to resolve your dispute, please contact our mediator at 303-739-7280 or email us.